Refund Insurance

Why Insurance?
We are now offering ticket refund insurance on selected of events. This insurance is an option that you can choose to accept or decline on the last page of your ticket purchase. If you choose to accept the insurance, in the event of an unforeseen cancellation or postponement of an ENTIRE show, you will receive a full refund for your ticket order, to include the fees (less the cost of insurance).  Refunds are NEVER given in the case of PARTIAL cancellations due to weather or other related reasons that may shorten an event.  This is not “change of plans” insurance.

Will I receive my fees back if I purchase the ticket insurance?
Yes. If an event is cancelled or postponed you will receive the cost of the tickets and fees back. For example, if you paid $30 for the ticket, plus a $3.50 fee with insurance, you will receive a refund of $33.50.  The fee for insurance is non refundable.

What happens if the show is postponed and not completely cancelled?
If ticket insurance has been purchased, you can receive a refund for the price of the ticket and the fee if you are unable to attend the rescheduled date of the event.

Is the insurance a per ticket charge or a per order charge?
Insurance is purchased for the entire order, not per ticket at this time.

How much does ticket insurance cost?
Depending on the event ticket prices, the insurance ranges from $2.99 to $8.99, per order.

Can I add ticket insurance to my order after I have completed the transaction?
No, ticket insurance must be purchased at the time of the original order. The option for ticket insurance is a required field in which you will choose to accept or decline the insurance.  If insurance was not available or was improperly designed on the ticket website, our ticket office can help you.  Our office phone number is 804-794-6700, option 2.

If I paid to have my tickets shipped or printed, will I receive a refund to include the shipping cost?
Yes. All costs related to the purchase will be refunded, less the cost of the insurance.

If I can’t make an event and the show goes on, can I get a refund for my order?
No. This insurance only covers your order if the event is cancelled or postponed by the promoter. There are no refunds if the event goes on.  This is not “change of plans” insurance.

It’s raining, will I receive a refund if I purchased ticket insurance?
Most outdoor events are rain or shine, so you will only receive a refund if a whole event is cancelled or postponed to another date.

I didn’t purchase the ticket insurance, do I get any type of refund if the event is cancelled or postponed?
Most concerts and events are “no refund, no exchange”. However, depending on the event promoter or venue, you may be eligible for a refund of the price of the ticket only. You will not receive a refund for the ticket fees or shipping.

Who can I contact if I still have questions about ticket insurance?
Feel free to call us at 804-794-6700, option 2. We are available from 9am-5pm Monday thru Friday. You may also email us at [email protected].